FAQ

FREQUENTLY ASKED QUESTIONS

- Do I need to create an account to place an order?
No, you can place an order as a guest.

- What payment methods are available? Is it secure?
You can pay for your order by credit card or PayPal.
All transactions are fully secured by Shopify Secure, and our site is SSL encrypted.
Additionally, payments are handled by global leaders Stripe and PayPal.

- Are the storage solutions easy to assemble?
Yes, ease of assembly was a key goal during product design, as well as clarity of the instructions.

- How long does it take to receive my order?
We strive to ship your orders as soon as possible, within 2 business days.
Postal services take an average of 3–4 additional business days to deliver your order, 
You’ll receive an email with tracking information as soon as your order is shipped.

- What delivery options are available?
- Home Delivery with Tracking
If you are not home when the postal carrier arrives, your package will be dropped off at the nearest post office. You’ll be notified by the postal, and usually you have 14 days to collect it.

- How much does shipping cost?
Home delivery with tracking in Europe is a flat rate of €9.99.
Free delivery is available in Europe for orders over €89.

The available shipping options and costs will be displayed after entering your information at checkout.

- Are the storage solutions really made in France? Where are you located?
Yes, all storage solutions are made in France by us using a laser cutting machine.
We handle all manufacturing in our facility located at 6 Rue Pierre et Marie Curie, 51500 TAISSY.
Please note that this is a manufacturing site, and we are not open to the public at this time.

- What if I change my mind about my order?
We offer a 30-day satisfaction guarantee, aligned with our return policy.
If you’d like to make changes to your order before it’s shipped, please contact us as soon as possible.

- How can I contact you if I have more questions?
The best way to reach me is by email at hobbygloryshop@gmail.com
I’ll get back to you as soon as possible.

Pierre, creator of HobbyGlory.com