FAQ
Your questions, my answers
Shipping, assembly, materials, returns: it's all here. And if you can't find it, email me — I'm the one who answers.
A miniature painter, a laser cutter, and a lot of failed prototypes
Hobby Glory started in Reims, France, in 2021. It began with a problem you probably know well: paint pots all over the desk, brushes rolling away, sprues piling up in a corner. I never found storage that worked the way I paint, so I drew my own.
No dropshipping here, and nothing outsourced. I design every module, cut it on our laser, check it and pack it myself. The miniature in the photo? I painted it with the same hands. That's also why the templates fit the real pots so closely: I paint with them every day.
Do I need an account to order?
No. You can check out as a guest in a couple of minutes. An account only makes it easier to find your past orders later on.
Which payment methods do you accept?
Card, PayPal, Apple Pay and Google Pay.
Is payment secure?
Yes. The site is SSL encrypted and transactions are handled by Shopify Secure, with Stripe and PayPal as payment processors. Your card details never pass through our servers and we have no access to them.
Can I change my order after placing it?
As long as it hasn't shipped, yes: email me at hobbygloryshop@gmail.com as soon as you can and I'll sort it out. Orders leave quickly, so the sooner the better.
How long will my order take?
Your order leaves the workshop within 2 business days. Delivery then takes 3 to 6 business days across most of Europe, depending on your country and carrier.
You'll get an email with your tracking number as soon as the parcel ships.
Where do you ship, and how?
We ship across Europe by tracked home delivery. If you're not in when the courier calls, the parcel is left at your nearest pickup point or post office — you'll be notified, and it's usually held for up to 14 days.
How much does shipping cost?
- Tracked home delivery: €9.99
- Free on orders over €89
All prices include VAT, so there's nothing extra to pay on delivery. The exact options for your address are shown at checkout, before you confirm anything.
Is it hard to assemble?
No, and that was a design goal from the start. No tools, no screws, no sanding: the parts are laser-cut and slot together. A little glue is all you need — wood glue gives the strongest bond, but the superglue already on your desk works fine. Around 20 minutes per module, with illustrated instructions included.
Will it fit my paints?
Every rack comes in two versions: Citadel (GW pots) and Vallejo / Army Painter (17-18 ml dropper bottles). You pick yours on the product page. The holes are sized for the real bottles: held securely, easy to grab.
Do the modules really fit together?
Yes — that's the whole point of the range. Every module shares the same reference dimensions: they sit side by side and stack, whatever order you buy them in. Start with a single rack and add to it months later, and everything will still line up.
What are they made of?
High-quality 3 mm MDF: dense, perfectly flat, no warping, with clean edges straight off the laser. The wood is PEFC certified, from sustainably managed forests.
Are they really made in France?
Yes, without exception. Everything is designed, cut, checked and packed in our workshop in Reims, on our own laser cutter.
What if I change my mind?
You have 30 days from delivery to change your mind: that's our money-back guarantee, with no reason required. The details are in our return policy.
A module arrived damaged, or a part is missing. What now?
Email me at hobbygloryshop@gmail.com with your order number and a photo. I'll send the part concerned straight out — no need to return the whole parcel.
Question not answered here?
Email me. No support desk, no bot: you reach the maker directly.
Reply within 24-48 h · click the address to select it
— Pierre, founder of Hobby Glory